Frequently Asked Questions (FAQs)

  • Question 1 At what point is my credit card charged?

    Your credit card is charged once the order is placed.

  • Question 2 Can I cancel an order?

    Yes, as long as the item has yet to be shipped, which normally happens up to 3 business days after you’ve placed your order. For any questions you can contact us at  ckase@firsttimebooks.com or 312-659-2423. Be sure to have your order/confirmation number available.

  • Question 3 How do I contact First Time Books?

    Click here (contact us page) to learn how you can contact us at First Time Books

  • Question 4 How do I create my own story?

    Go to (Self publish link) and follow the easy steps to create your own story. If you have questions, email us at ckase@firsttimebooks.com.

  • Question 5 How do I order a book?

    Go to our Products page at (link), and select the book that you'd like to order. The rest is straightforward!

  • Question 6 How is my order shipped?

    First Time Books uses UPS to ship orders.

  • Question 7 How long will my order take?

    Generally once an order is placed, it will take 3 business days to produce the order and 7-10 business days to ship the order.

  • Question 8 Is First Time Books a secure website?

    Yes, First Time Books is a secure ecommerce site with SSL technology to ensure that your information is safe if you are a registered user. For non-registered users your information is not held beyond the shipping of the order.

  • Question 9 Return Policy?

    <p>Please see our Return Policy page. First Time Books aims to make your experiance with us a great one.</p>

    <p><span>First Time Books is a personalized book based on a child’s name. Each First Time Books book is made to order every unique child’s name. This Site is owned and operated by First Time Books (trading as First Time Books) (“We”, “Us”). If you would like to contact us about anything contained on the Site then please contact us by email at email@FirstTimeBooks.com. </span></p>

    <p><span>These Terms and Conditions govern the contents and use of the website www.FirstTimeBooks.com (the “Site) and set out the terms and conditions on which we supply the products available on the Site (the “Products”). Please read these Terms and Conditions of Sale carefully before using the Site and before ordering any Products via the Site. By using the Site and/or ordering the Product you signify that you have read, understand and agree to be bound by these General Terms and Conditions. You can print a copy of these Terms and Conditions by clicking on the print icon on your browser. </span></p>

    <p><span>These Terms and Conditions shall apply to all sales of the Products by Us via the Site and shall supersede any other terms or conditions contained or referred to elsewhere or implied by trade, custom, practice or course of dealing unless specifically agreed to in writing by Us. If you do not agree with these Terms and Conditions then you may not use the Site. Please note that we may modify these Terms and Conditions and thus you should review them periodically. If any modification is unacceptable to you, you shall cease using the Site. If you do not cease using the Site you will be deemed to have accepted the change. - See more at: https://firsttimebooks.com/returns-refunds-and-rights-of-cancellation/#sthash.D91VYyx0.dpuf</span></p>

  • Question 10 Â How many items can be placed on the shopping cart?

    There are no limits to the amount of items you wish to purchase.